Northern is North America’s leading digital experience agency. We unite creativity, technology and performance marketing to create immersive digital experiences for leading brands in their pursuit of digital transformation. We have strategically assembled a group of innovators, who have a passion for technology, design and improving online experiences.
Our team is made up of individuals who are dedicated to making a difference in the digital landscape. Our experts have specialized knowledge and expertise in building websites that stand out from the rest, both in look and in functionality. Our full-service solutions means we are committed to a project from the beginning stages of planning and development to the stages of strategic promotion and marketing.
Our employees are challenged to uphold the highest standards and together we strive to exceed all expectations. We are currently seeking an Account Manager who will complement our passion for advertising, technology and performance-based results.
What We’re Looking For
We are currently seeking a highly motivated Account Manager to join our team!
The Account Manager is responsible for assisting with the promotion of the company, ongoing maintenance of client relationships, planning of solutions, identification and acquisition of new clients, and coordinating the design and development of 10-15 projects simultaneously.
Duties & Responsibilities
Act as main point of contact for executive project sponsors providing these clients with high-value solutions
Provide clients with innovative short and long term strategic marketing and technical guidance
Develop a positive and partnering relationship with all clients
Take the lead role on assisting in building the client’s business and generating new strategies for agency-client partnerships
Create time and value estimates for existing clients
Assist project management team with influencing clients and handling disagreements
Achieve outbound and inbound sales targets
Schedule and undertake regular account reviews
Act as main client contact for project team leader from the client side
Lead project team members, agency resources, and project workflow process
Offer support in authoring project documents (ie findings, recommendations, technical specifications) with the assistance of other team members
Influence the client to make clear, quick, and concise project decisions
Provide clear communication between the client and web development team
Offer various or alternative solutions to feature requests
Identify “out of scope” items
Understand and educate clients on Drupal terminology and project workflow
Support training of the client end users on all site functionality
Support the documentation of end solution and preparation of project to a “support ready” state
Support internal project coordination as required and QA review all completed work
Provide client with innovative short and long term strategic marketing and technical guidance
Develop and maintain a positive and partnering relationship with clients
Help to create time and value estimates for additional client work
Managing and tracking the status of and budget for projects
Generate and send invoices to clients where applicable
Participate in networking events within the SWO community
Seek out speaking engagements within targeted business verticals
Learn more about existing top tier clients in order to identify business opportunities not just within their organization but in their business vertical
Solicit and create interactions with key decision makers within targeted business verticals
Preach the benefits of our technology stack and service offerings
Complete RFP opportunities
Attend short-list presentations to pitch your solution
Knowledge, Education & Experience Required
Undergraduate University Degree or College Diploma in a related field
Minimum 2 years experience in an agency setting.
Skills in negotiating win-win solutions between the client and project team
Outstanding attention to detail
Exceptional business-oriented written and oral communication skills
Poise under pressure
Experience with various project management tactics and tools
Enjoyment in networking and attending city wide events
Ability to work cohesively with a wide range of client and coworker personalities
Proficient in the use of Microsoft Office including Word and Excel
Ability to acquire a valid passport and the interest to travel in North America
At Northern we recognize that experience comes in many different forms. If your experience is similar to what we’re looking for, please consider applying. We know that the best problem-solving and creative thinkers are those with thought diversity; that’s why we’re dedicated to adding new perspectives to our team.
In exchange for your talent and expertise, Northern is committed to providing competitive compensation, health benefits, flexible work schedules, delicious meals, company retreats, opportunities for growth and professional development, and a fun, supportive environment that will allow you to be your best!
Equity and Diversity
Northern invites applications from all qualified individuals. Northern is committed to employment equity and diversity in the workplace and welcomes applications from all individuals, including but not limited to members of visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require any accommodations please let us know when you apply.